At HEM MOTOR, we attach great importance to protecting the personal data of our customers and business partners. This Privacy and Personal Data Protection Policy explains for what purposes we collect your personal data and how we use, store and protect it. In compliance with Turkey's Personal Data Protection Law No. 6698 (KVKK), we take all necessary technical and administrative measures to keep your data secure.

Data Controller

Within the scope of this policy, your personal data is processed by HEM MOTOR in its capacity as data controller. The personal data you share by visiting our website, completing our forms or contacting us is processed in accordance with the principles set out in this policy. You can find the contact details of the data controller under the "Contact" heading.

Personal Data We Collect

In order to provide our services and respond to your requests, we may collect the following personal data:

  • Name and surname,
  • Contact information (email address, phone number),
  • Address and delivery information,
  • Company and invoicing information (if applicable),
  • Correspondence content related to inquiry and quotation processes,
  • Cookie and traffic data regarding your use of our website.

Purposes of Processing Personal Data

Your collected personal data may be processed for the following purposes:

  • Providing our products and services and managing order and quotation processes,
  • Managing customer relations and after-sales technical support services,
  • Communicating with you and responding to your requests,
  • Carrying out marketing and information activities where you have given your consent,
  • Fulfilling our legal obligations and conducting legal processes.

Legal Grounds for Processing

Your personal data is processed on the basis of the legal grounds set out in Articles 5 and 6 of the KVKK, such as the necessity for the establishment or performance of a contract, the fulfillment of a legal obligation, legitimate interest and the existence of your explicit consent. For processing based on explicit consent, you have the right to withdraw your consent at any time.

Sharing of Personal Data

Your personal data may be shared with third parties only in the following cases and to the extent necessary:

  • Within the scope of legal obligations arising from legislation,
  • With the cargo, logistics and IT service providers we work with to deliver our services,
  • In line with the requests of authorized public institutions and organizations.

Your data is never sold or rented to third parties for commercial purposes outside the purposes stated in this policy.

Storage of Personal Data

Your personal data is retained for the period necessary for the purpose for which it is processed and for the retention periods stipulated in the relevant legislation. Once the retention period ends, your data is deleted, destroyed or anonymized in accordance with the KVKK.

Measures Taken for Data Security

We apply the necessary technical and administrative measures to protect your personal data against unauthorized access, loss and misuse. These measures include data security policies, access authorization controls, up-to-date security software and encryption methods. We regularly review our security practices and continuously improve them against current threats.

Cookies

Our website uses cookies to improve the user experience and analyze traffic. Mandatory cookies are required for the core functions of the site; analytics and marketing cookies operate only with your explicit consent. You can manage your cookie preferences at any time through your browser settings or the cookie notice on our site.

Your Rights Under the KVKK

Pursuant to Article 11 of the KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data is being processed,
  • To request information if it has been processed,
  • To learn the purpose of processing and whether it is used in accordance with that purpose,
  • To know the third parties to whom your data is transferred at home or abroad,
  • To request correction of incomplete or inaccurately processed data,
  • To request deletion or destruction of your data,
  • To request that these actions be notified to third parties to whom the data was transferred,
  • To object to a result against you arising from analysis solely by automated systems,
  • To claim compensation if you suffer damage due to unlawful processing of your data.

Contact

You can contact us for any questions, requests and applications regarding privacy and the protection of personal data. Your applications are evaluated and answered within the periods stipulated by the KVKK.

Changes to This Policy

This privacy policy may be updated from time to time in line with developments in legislation and changes in our services. The current version is valid from the date of publication, and we announce any changes through our website. Your continued use of our site means that you accept the current policy.